"I would like to congratulate the exemplary service provided by two of your Staff.
Steve, in the office, who took the initial call was probably the most courteous and polite person I have spoken with in relation to cold-calling a trade-based business in a long time.
Secondly, Murray, who came to diagnose and carry out the work was incredibly helpful and professional. He indicated the real issues and kept me informed throughout the entire repair procedure, detailing every item that was required and why. His customer service manner is a credit to your business. He completed the job in the anticipated time and cleaned up, (which is not so common amongst SOME tradespeople.
Thank you very much to both of these gentlemen and their dedication to the business but more importantly....THE CUSTOMER..... Highly Recommended...."